Vehicle theft — what to do and how to get paid
A theft is a race against time and paperwork. Here is the order: reporting, waiting and payout.
1. Report it immediately
- Report the theft to the police (it is a criminal offence) — you will receive a report or confirmation.
- Report it to your comprehensive insurer as soon as possible.
- Hand over all keys and the registration document — the insurer requires this for the payout.
2. Why it has to be comprehensive cover
Compulsory third-party liability cover does not cover the theft of your own vehicle. For a payout you need comprehensive cover that includes theft.
3. The waiting period (~30 days)
After you report it there is a waiting period (usually around 30 days) during which the insurer waits to see whether the vehicle is recovered before paying out.
4. How the payout is calculated
The payout is based on the market value of the vehicle at the time of the theft, less any excess under the policy.
5. If you are on a lease
The payout first settles the outstanding debt under the leasing contract. The difference up to the purchase value is covered by GAP insurance if you have it.
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Try the Claimo demoFrequently asked questions
Does compulsory third-party cover include theft?
No. Theft of your own vehicle is covered only by comprehensive cover that includes theft.
How long does the payout take?
Usually around 30 days — the insurer waits to see whether the vehicle is recovered before paying out.
Do I have to hand over the keys?
Yes, the insurer requires all keys and the registration document for the payout.
What if I am on a lease?
The payout settles the debt under the contract, and GAP covers the difference if you have it.
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Note: this guide is general information, not legal or insurance advice. For your own case, speak to your insurer.